Home / Articles / Aldi apologises for double-charging customers

Aldi apologises for double-charging customers

Aldi has apologised after customers in some Midlands stores were charged twice for purchases made this month.The company said a “processing error” led to a number of its customers at “some” stores in the Midlands being charged a second time on Thursday for purchases made on 4 and 7 August. Some 4% of all transactions made in the UK on those dates were affected by the technical fault, Aldi said.All affected customers were reimbursed within 24 hours, the supermarket added. When asked if customers would be refunded for any overdraft fees they might have incurred, a spokesman for the company said it was advising customers to contact their bank. Shoppers took to Twitter to complain about money being taken from their bank accounts. The company said: “We are sorry for this error and any inconvenience caused to our customers. “The issue is now resolved, but if customers require any further assistance, we advise them to contact our customer services team on 0800 042 0800, or by emailing customer.service@aldi.co.uk.”
Source: BBC News

About Business Ideas UK

My name is Joel Bissitt. I have been an entrepreneur for 24 years and have run many small businesses across various sectors. For the last 10 years I have worked mainly within online media, franchising and small business start-ups. I am an author of various websites including Franchise UK https://www.franchise-uk.co.uk

Check Also

Sleep in a showroom

As more of us shop online, retailers are using quirky events and experiences to …

Free Franchise Guide

Free Franchising Guide

 

Interested in buying a franchise? The our FREE Franchise Guide is a must! The guide contains lots of information to help you decide if franchising is right for you.

 

To claim your Free Franchise Guide click here