Home / Articles / BP 'back to normal' after glitch hits card payments

BP 'back to normal' after glitch hits card payments


BP customers were left unable to pay for petrol by card for about three hours on Sunday evening.

The glitch brought chaos to its 1,280 sites across the UK, and the company says a “full investigation” has been launched to determine the cause of the outage.

In a statement, they added: “We will continue to monitor the situation overnight to ensure the smooth running of our operations.”

1/2 BP can confirm our sites have returned to normal service and are now once again accepting card payments. We would like to thank our customers for their patience and again apologise for any inconvenience caused during the brief outage.
— BP United Kingdom (@BP_UK) July 8, 2018

The problems began at about 7pm and resulted in card payments being declined in all BP’s stations, forcing a handful of forecourts to close.
One angry Twitter user wrote: “Seriously BP sort your card machines out!
“Everyone is queuing up and unable to pay by card or take cash out to pay for petrol.”

As the problem came to light, BP said it was “working to rectify this as a matter of urgency and would like to apologise for any inconvenience this has caused our customers”.

Seriously @BP_plc sort your card machines out! Everyone is queuing up and unable to pay by card or take cash out to pay for petrol ! 😡😡😡😡
— Spm (@SPearsonMiles) July 8, 2018

Most of the sites were accepting cash payments but a few had shut, it had added.

More from UK

Just after 10pm, BP tweeted that sites had “returned to normal service and are now once again accepting card payments”.
They added: “We would like to thank our customers for their patience and again apologise for any inconvenience caused during the brief outage.”

Source: Sky

About Business Ideas UK

My name is Joel Bissitt. I have been an entrepreneur for 24 years and have run many small businesses across various sectors. For the last 10 years I have worked mainly within online media, franchising and small business start-ups. I am an author of various websites including Franchise UK https://www.franchise-uk.co.uk

Check Also

Another 40 Poundworld stores to close

Forty more Poundworld stores are to close later this month, leading to the loss …

Free Franchise Guide

Free Franchise Guide

 
Interested in buying a franchise? The our FREE Franchise Guide is a must! The guide contains lots of information to help you decide if franchising is right for you.
 

Yes, I'd like to join the Franchise UK mailing list.